SALES POLICY

Minimum Order: $35.00 Net

Any combination of standard tooling which can be priced out of the catalogue pertains to the minimum order requirement.

Rendered within 24 hours of receipt in the majority of cases. For special quotes, please see this PDF form.

Orders for standard inventory items within the contiguous 48 States with a net value of more than $1000.00 will not be assessed shipping charges. A one-time “Drop Ship” charge of $3.00 will be applied to all orders that are shipped directly to the end-user. Unless otherwise specified on quotes or purchase orders, Industry Standards of 10% over or under shipment are acceptable terms to consider orders complete.

Net 30. There will be a 1.5% monthly finance charge applied on amounts that are past due 30 days or more (18% APR).

Cancellations of special tools are subject to a charge for raw material and work performed prior to the notification of cancellation. All cancellation requests must be confirmed in writing within 7 working days.

1. No returns will be accepted or credit issued without prior authorization.
2. All returns must have an RGA (Returned Goods Authorization) number assigned prior to return.
3. Authorized stock returns must be accompanied by an offsetting order of 20% greater than the value of the stock return.
4. Along with the returned goods and RGA, return documentation must include original purchase order number and invoice number.
5. RGA number must clearly appear on the exterior of the package or label of the package being returned.
6. RGA numbers are valid for 30 days and will become void if tools are not received within the specified time.
7. All returns are subject to our in-house inspection prior to credit.
8. All orders of catalogue standards returned due to customer error is subject to a restocking charge of $10.00 minimum or 20%, whichever is greater.
9. Special tools are “non-returnable.” (Exception: Items not manufactured to print. Full inspection required before credit to be issued.)
10. All returns prepaid to Factory - Return Goods Department.
11. All claims should be made within 10 days upon receipt of goods.